As of today, we deliver our products only in Europe. We offer Standard DHL GoGreen Delivery (Free for Germany on all orders above 29 € and the European Union on orders above 49 €). We will process your order within 1-3 business days. During high season please note that processing your order may take longer.
Shipping costs will be calculated during check out. Depending on the destination country, the costs for our apparel products may vary between 4.95 € and 16.95 €. We offer reduced shipping costs for print products only (up to 4 prints). In this case the cost may vary between 2.95 € and 5.70 € depending on the destination country. To see what costs apply to your country, please have a look at our Shipping Policy.
We offer the option to pick up your order directly from our Berlin Office during regular office hours (Mo - Fr, 10 - 18 hrs). To do so, please choose the option accordingly during check out. Please contact us in advance at which time you plan on picking up your order: firstname.lastname@example.org
We accept returns within 14 working days from the delivery date. The return is free of charge for orders from the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, United Kingdom. To return your products from this countries, please use our Returns Portal.
If you wish to return your order from a country not mentioned above, you have to pay for the shipment unfortunately. To initiate this return process, please send us via e-mail (email@example.com) a statement that you wish to withdraw from our contract. You can use the sample withdrawal form in our Refund policy, which is not mandatory.
You will find a detailed description on how to use our automated Returns Portal or how to initiate a return manually in our Refund Policy.
You can also return the products to our Berlin Office by yourself, if you used the pick-up option for delivery or if you prefer to return the products in person. Just inform us about your wish to return the products via e-mail. To do so you can use our withdrawal form example which you can find in our Refund policy. Please contact us in advance at which time you plan on returning your order to our Office in person: firstname.lastname@example.org